Privacy Policy Gempak98 — Protection Personal Data Every Member

Gempak98 (gempak98.onl) takes our responsibility seriously in protecting the privacy and personal information of every member who uses our platform. This Privacy Policy is drafted in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA) and relevant international data protection standards.

This document explains in detail what types of information we collect from you, how that information is used, who may access your information, and what rights you hold regarding your personal data.

By registering an account, logging in, or using any gempak98 service, you consent to our collection and processing of your personal data as described in this policy. If you do not agree, please discontinue use of the platform and contact us to have your data deleted.

Gempak98 collects various types of personal information depending on the nature of your interaction with our platform. This information is divided into several main categories:

We only collect information that is strictly necessary for the stated purposes. We do not collect sensitive information such as health data, religious beliefs or political affiliations unless required by law.

Gempak98 collects your personal information through several different methods:

• Direct registration: When you register a new account at gempak98, you voluntarily provide the basic personal information required.
• KYC Process: During the identity verification process, you are required to submit a copy of your identification document and proof of address.
• Financial transactions: Every time you make a deposit or withdrawal, the relevant financial information is automatically recorded in our system.
• Platform usage: Technical data such as IP addresses, game history, activity logs, and session information are collected automatically when you use gempak98.
• Communications: When you contact our customer support team via live chat or email, those conversations are recorded for quality control and complaint resolution purposes.
• Cookies and tracking technologies: The gempak98 website and app use cookies and similar technologies to enhance the user experience and analyse usage patterns.

Every piece of information we collect is used for a clear and legitimate purpose. The following are the primary purposes for using your personal data at gempak98:

• Account management: Creates, manages and maintains your gempak98 account, including identity verification and account security.
• Transaction processing: Processes deposits, manages account balances and executes withdrawals to your bank account or e-wallet.
• KYC verification: Meets legal compliance requirements related to anti-money laundering (AML) and customer identity verification.
• Platform security: Detects and prevents fraud, duplicate usage, system abuse and cybersecurity threats.
• Customer support: Provides technical support, resolves complaints and responds to your enquiries efficiently.
• Service communications: Sends important notifications relating to your account, security updates, or changes to terms and policies.
• Platform improvements: Analyses aggregated usage patterns to improve the gaming experience and platform functionality.
• Legal compliance: Fulfils reporting and compliance obligations to the relevant regulatory authorities.

Gempak98 does not sell, rent, or trade your personal information to third parties for commercial purposes. However, there are limited situations in which we may share your data with certain parties:

• Payment processors: To process deposit and withdrawal transactions, the required financial information is shared with trusted and certified payment processors.
• Technical service providers: Companies that assist us with platform operations, secure data storage, and system maintenance may access your data within the scope of their work, subject to strict confidentiality agreements.
• Regulatory bodies and authorities: In situations where the law or a court order requires disclosure, we will comply while making every effort to ensure the minimum amount of data is disclosed.
• Game providers: Basic game data that cannot be personally identified may be shared with slot and game providers for technical and reporting purposes.

Gempak98 invests seriously in security infrastructure to ensure your personal data is protected at all times. The security measures we implement include:

• 256-bit SSL encryption: All data transmitted between your browser or app and gempak98's servers is encrypted using 256-bit SSL/TLS protocol — the same security standard used by leading banking institutions.
• Data-at-rest encryption: Sensitive data such as financial information and KYC documents are stored in encrypted form within databases protected by strict access controls.
• Two-factor authentication (2FA): Members are encouraged to enable 2FA, which adds an extra layer of protection against unauthorised access.
• Continuous threat monitoring: The gempak98 system is continuously monitored 24 hours a day, 7 days a week to detect and respond to any security threats.
• Internal access controls: Only specifically authorised gempak98 staff may access member personal data, and every access is logged and audited on a regular basis.

While we take all reasonable precautions, no system can be guaranteed 100% secure against all threats. We encourage you to take protective measures on your end as well, such as using a strong password and not sharing your login credentials.

As a gempak98 member, you have certain rights regarding your personal data in accordance with Malaysia's Personal Data Protection Act 2010. These rights include:

To exercise any of the above rights, please contact the gempak98 team via live chat or email at [email protected]. We will process your request within 30 working days.

Gempak98 uses cookies and similar technologies on our website and app to enhance the user experience and ensure the platform functions seamlessly. The following are the types of cookies we use:

• Essential cookies: Cookies required for core platform functions such as login session authentication, account security and language preferences. These cookies cannot be disabled.
• Performance cookies: Collects information on how visitors use our platform to help us identify issues and improve performance.
• Functional cookies: Saves your preferences such as game settings, display preferences and saved login details for your convenience.
• Analytics cookies: Helps us understand aggregated and anonymised usage patterns for continuous platform improvement.

You can manage cookie settings through your browser preferences. However, disabling certain cookies may affect the functionality and user experience of the gempak98 platform.

Gempak98 does not retain your personal data longer than necessary. Data retention periods depend on the type of information and applicable legal requirements:

• Active account data: Retained for as long as your account remains active at gempak98.
• Financial transaction records: Retained for a minimum of 7 years in accordance with accounting and anti-money laundering legal requirements.
• KYC documents: Retained for the period stipulated by the relevant regulatory body, typically between 5 to 7 years after account closure.
• Support communication logs: Retained for 2 years for reference and complaint resolution purposes.
• Technical log data: Retained for 90 days for security and investigation purposes.

After the designated retention period, your data will be securely deleted or anonymised in accordance with established procedures.

Gempak98 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, current legal requirements, or service improvements. Any material amendments will be communicated to you via a clear notice on the platform or through your registered email.

We encourage you to review this page periodically to ensure you remain informed of the latest privacy policy applicable to your gempak98 account.

If you have any questions, concerns, or complaints regarding this privacy policy or how we handle your personal data, please contact the gempak98 Privacy Officer via:

• Live chat within the gempak98 platform — available 24 hours a day, 7 days a week
• Email: [email protected]
• General support email: [email protected]